Shipping & Return

Home Shipping & Return

We do our best to ensure rapid dispatch of your order. The estimated time for a standard order to be processed and dispatched is up to 3 business days. However, a lot of our babywearing products are handmade items and made to order, so it may take up to 14 business days for your order to be completed and shipped. In this case, we will inform you by email. Due to monitor differences, the actual product’s color may vary slightly from what appears online.

Once your order is dispatched, we send you a tracking number, so that you can track it here.

Please note: if we have any questions or concerns regarding your order, we will contact you by email. Please check your spam folders for emails from TopaTop.

 

Shipping in Israel

  • Delivery by registered mail provided by Israel Postal Service – up to 14 working days. The shipping rate is 20 NIS (VAT included).
  • Door to door delivery – within 3 business days. The shipping rate is 30 NIS (VAT included).
  • For the Gush Dan residents, there is a possibility of express delivery by GetTaxi service within two hours from the moment of ordering. Please contact us to clarify the cost and possibility of such delivery.
 

Worldwide Shipping

  • Delivery by registered airmail – provided by Israel Postal Service. The shipping rate is 16$.
  • Europe, USA, Canada – up to 14 business days.
  • Australia and New Zealand – up to 21 business days.
  • The rate of express shipping to European and North American countries is 26$. Please contact us via our contact form or via email to check the possibility of the express shipping to your country.
 

Our Return Policy

  • Our goal is to make your experience safe, convenient and worry free.
  • If for any reason you would like to return an item, please contact us immediately upon item’s arrival and not later than 14 days from receipt of your order. Please specify the reason you wish to return it.
  • Please do not return anything before receiving TopaTop’s authorization to do so.
  • Returns must be unworn, unaltered, and unwashed with all tags attached.
  • All return shipping costs and any custom fees applied on return to originator are at the customer’s expense.
  • While returning, the indicated parcel content’s value should not exceed 75$.
  • TopaTop is not responsible for the items lost while shipping for return and will not refund them.
  • Please note that promotional and sale items are non-refundable.
  • Once we get the item, we will inspect it and refund the customer. Customs taxes are non-refundable.
 

Payment Methods

  • For your convenience and safety, we suggest payment methods that are easy to use, and offer strong protection for our clients.
  • For Israeli customers we receive bank transfers, PayPal payments, checks, or cash.
  • For international customers we receive PayPal payments only.
 

Customs Duties/Fees

Receipt of an international shipment may be subject to import taxes, customs duties and fees levied by the destination country as well as additional charges for customs clearance. These charges are unpredictable and vary widely from country to country, so it is best to contact your local customs office directly for more information. TopaTop is not responsible for this information or any destination charges. Please note that customs clearance procedures at destination may also cause delays beyond our original delivery estimate.